A MESSAGE FROM OUR CEO
To all our members,
In what has been a continually evolving and challenging time globally, we recognise that a cancellation or postponement of your holiday or race event may happen. At this time though we wanted to reassure you:
- All our courier collection and deliveries are currently going ahead with no delays and should the situation change we will update you.
- Although all travel is uncertain you can book your service now and there will be no charge to amend or cancel your booking with a full refund should there be the need, up to 48 hours prior to collection.
- Our customer service team are all transportation experts and are on hand via live chat or on email via firstname.lastname@example.org for any questions you may have.
Our couriers are experienced and have contingency plans for a number of different scenarios to minimise any disruptions to collections and deliveries, whilst ensuring customer needs are met in the event of localised service disruption.
So take care and we look forward to helping you back on your bike travels.
Last updated 19/03/2020